Terms of Service

Last updated 21 August 2026

These Terms of Service (“Terms”) are the agreement between you and the operator of Lunaz (“Lunaz”, “we”, “us”) for your use of lunaz.app and the companion, readings, manifestation list, Magic, and related features (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use it.

Lunaz is operated from Portugal. The Privacy Policy at lunaz.app/privacy explains how we handle personal data. Our contact for these Terms is hello@lunaz.app.

1. Who can use Lunaz

You must be at least 18 years old, and old enough to enter a contract where you live. The Service is not for children.

You agree to give accurate account information and to keep your login to yourself. You are responsible for activity on your account. Tell us at hello@lunaz.app if you think someone else has used it.

2. What Lunaz is

Lunaz is a wellness and educational service. It helps you work with what you want, talk through what is happening, notice signs if that is your practice, and receive calculated readings (including astrology, Human Design, numerology, dreams, and related tools) interpreted in the Lunaz voice.

Lunaz is not therapy, not medical or mental-health care, and not legal, financial, or professional advice. It is here to help you make sense of what you are carrying, and to point you toward real human support when something is beyond what it can hold. Readings and oracles are reflective. They are not fortune-telling, a diagnosis, or a guarantee of any outcome.

The companion is AI. It will not pretend to be a person.

3. Accounts and Google Sign-In

You can create an account with email and password, or continue with Google. If you use Google, you also agree to Google's terms for that sign-in. We receive the name, email, and profile picture Google shares with us.

We may refuse, suspend, or close an account that we reasonably believe is used in a way that breaks these Terms, harms someone, or puts the Service at risk.

4. Your content and our licence

You keep whatever rights you already have in what you submit: chats, your manifestation list, Magic items, birth data, and anything else you type or upload (“Inputs”). You are responsible for those Inputs. You confirm that you have the right to submit them and that doing so does not break the law or someone else's rights.

You give Lunaz a worldwide, non-exclusive licence to host, process, display, and transmit your Inputs, and to send them to our processors (including the AI model and the chart engine), solely to provide, maintain, and protect the Service.

The companion generates replies, readings, and other material (“Outputs”). As between you and Lunaz, and to the extent the law allows, we assign to you any rights we have in Outputs produced for you. That assignment does not include our underlying product, models, prompts, design, or calculation engines, and it does not mean Outputs are unique or free of other people's rights.

If you send us feedback, you may. We can use it to improve Lunaz without paying you for it.

5. AI, charts, and relying on the Service

Artificial intelligence can be wrong, incomplete, or out of date, even when it sounds specific. Chart math is calculated by an engine; the words around it are interpretation. You agree that:

• you will not treat Outputs as therapy, medical advice, legal advice, financial advice, or a substitute for a qualified professional
• you will not rely on Outputs or readings as certain predictions, and you will use your own judgement for decisions that matter
• you will seek appropriate human help if you are in crisis or need clinical care

Planetary positions and similar figures come from a calculation engine (today, RoxyAPI), not from the language model guessing. Interpretation is still not a guarantee.

6. Acceptable use

You may not:

• use the Service in a way that breaks applicable law
• submit content that is illegal, exploitative, or that you do not have the right to share
• try to harm, harass, or deceive other people through the Service
• share your account, scrape the Service, or overload it
• reverse engineer the Service except where the law says you may
• use Inputs, Outputs, or readings to train, fine-tune, or distill a competing machine-learning model, or to build a substitute for Lunaz
• probe, disrupt, or bypass security, or attempt to extract another person's data

We may remove content or suspend access when we reasonably believe this section has been broken.

7. Paid plans

Parts of Lunaz may be free, with usage limits (for example daily credits). If we offer a paid membership or other paid features, the price, what you get, the billing interval, and any taxes will be shown at checkout before you pay.

If you buy a paid plan, you authorise us and our payment provider to charge the method you provide. Subscriptions, if offered, renew until you cancel, on the terms shown at checkout. You can cancel future renewals as described at checkout or by writing to hello@lunaz.app.

If you are a consumer in the European Union, you have the rights the law gives you, including withdrawal rights where they apply to the purchase. Digital services that start immediately may require you to consent to losing the 14-day withdrawal right; we will say so clearly at checkout if that is the case. Nothing in these Terms takes away rights you cannot waive. Refunds beyond what the law requires, if any, will be described at checkout.

Paid checkout is not live on every surface yet. Until it is, you will not be charged.

8. Suspension and deletion

You may stop using the Service at any time. You may ask us to delete your account by using the product controls where they exist, or by emailing hello@lunaz.app. We delete the personal data we hold within 30 days, except where the law requires a record.

We may suspend or close the Service or your account, with notice where it is reasonable, if we stop offering Lunaz, if we must for law or security, or if you break these Terms. Provisions that should survive (including this section, intellectual property, disclaimers, liability, and governing law) survive.

9. Intellectual property

Lunaz, the companion's design and prompts, the site, and our trademarks remain ours (or our licensors'). Chart calculations are produced by our engine provider under their licence to us; you may use the readings we show you for your personal use of the Service. You may not copy the product, scrape it, or present our engines as something you built.

10. Disclaimers

The Service is provided as-is and as-available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that Outputs or readings will be accurate or fit a particular decision.

If you are a consumer in the EU, this section does not affect the statutory guarantees you already have.

11. Limitation of liability

To the fullest extent permitted by law, Lunaz is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising from the Service or from reliance on Outputs or readings.

Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim, and (b) €100.

These limits do not apply to liability that Portuguese or EU law does not allow us to limit or exclude, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for other rights a consumer cannot waive.

12. Governing law

These Terms are governed by the laws of Portugal, without the conflict rules that would point somewhere else. If you are a consumer in the European Union, you also keep the mandatory protections of the country where you live. You may bring a consumer claim in the courts of Portugal or of your place of residence. You may also use the European Commission's online dispute resolution platform.

We do not require you to give up a jury trial or a class action where the law of your country does not allow that waiver.

13. Changes

We may update these Terms. The date at the top will change. If a change is material and you have an account, we will try to email you before it takes effect. If you keep using the Service after the new Terms apply, you accept them — except where the law says we need a fresh agreement. If you do not accept a material change, stop using the Service and ask us to delete your account.

The current Terms are always at lunaz.app/terms.

14. General

These Terms and the Privacy Policy are the whole agreement for the Service. If a court finds one part unenforceable, the rest still applies. If we do not enforce a part, that is not a waiver. You may not assign these Terms without our consent; we may assign them if we transfer the Service.

15. Contact

Operator of Lunaz, established in Portugal.
Email: hello@lunaz.app